If you work in a call centre, you know that every day is full of surprises. From hilarious moments to quite annoying ones. Whether it's a funny...
Customer stories
Top 12 Customer Experience Trends For 2024
Customer expectations are changing faster than ever. You must adapt or risk losing out. 86% of customers will gladly pay more for a great customer experience....
5 Inspiring Customer Experience Stories That Define Great Service
Positive customer experience is more than just a buzzword. It’s the key to lasting customer relationships. However, creating a great customer experience can...
What is Customer Experience, And Why Does it Matter?
Customer experience (CX) is the lifeblood of every successful business. It’s capable of fostering long-term customer relationships. But how do you know...
How Poultry Farmers & Breeders Association Streamlined Communication With Members Via grptalk
Poultry Farmers & Breeders Association (PF & BA) PF & BA Maharashtra create policies on the production, marketing, and promotion of poultry...
NMIMS Case Study: Keeping Knowledge Alive Amidst a Pandemic
In the midst of a pandemic, society found innovative ways to stay connected and resume daily operations. We stood strong and didn’t let a virus disrupt the...
Telebu Industry Study: Agriculture And Agrochemicals
The age of consumerism suffered its first real setback with the novel coronavirus outbreak. It took multiple lockdowns and severe restrictions to highlight...
Flattening The COVID -19 Curve in Chikkaballapur, Karnataka – The grptalk story
There is a collective realization that we’re all on the wrong side of history – ‘the new normal’. The truth is that we humans, at least the ones who weren’t...