In your business, settling conflicts involves more than just fixing problems. It also involves protecting your brand identity and building lasting connections...
Scale customer experience
How to Use WhatsApp For Your Healthcare Business
Communication is the lifeline of any healthcare provider. Yet, sadly, phone calls are time-consuming, and emails get ignored often. Of course, SMS messages...
How to Use WhatsApp for Your Hospitality and Hotel Business
Quality communication is the key to your hotel business’s success. However, relying solely on traditional communication methods is outdated. The bad news is...
Innovating The Customer Experience: Top Contact Centre Trends Shaping 2024
In this blog, you'll discover contact centre trends in 2024 that will shape your customers' experience. So grab a seat, and let's get started. But before we...
How Hotel Amenities Can Enrich Your Guest Experience And Generate Returning Customers
Imagine reaching your hotel after a long flight only to find a shabby room with poor amenities. You’ll feel cheated and unhappy. Right? That’s not how you...
Connecting Young Minds at NMIMS With TelebuJoin
Narsee Monjee Institute of Management Studies (NMIMS) exists as a highly regarded business school in Mumbai, India. In this case study, you’ll discover how:...
Best 10 Customer Experience Solutions For Your Business
Customer experience (CX) is crucial in today's business landscape. But, achieving excellence across all channels can get challenging. Strong customer...
How to Measure Your Customer Experience? Customer Experience Metrics And Measurement
Understanding how customers view your business can help you to maintain a competitive edge. This competitive edge is what translates into an increased income...
What is Service Level in a Call Centre?
Service level is a key performance indicator (KPI) that shows the percentage of incoming calls an agent answers within a specific time limit. In other words,...