In today's competitive landscape, the right software can become a game-changer. That’s why we bring you 10 amazing alternatives for an 8×8 cloud contact...
Contact & Call Centre (Hub)
Expert Tips on How to Effectively Manage Customer Support Agents
A team of customer support agents can help you improve your customer satisfaction and NPS. However, it can quickly get challenging when managing them. How,...
10 Powerful Coaching Tips For Excellent Contact And Call Centre Agent Performance
You want to boost your contact and call agents' productivity. You want to drive your agents from average to excellent. Yes, we get it. However, finding...
6 Top Ways to Reduce Employee Turnover And Save Costs in Your Call or Contact Centre
Are you tired of laying off or watching your employees leave? Employee turnover affects even the best of companies and the best of employers. No one is...
Which is The Best Call Centre Software For Small Businesses? 20 Amazing Call Centre Solutions For Small Businesses
Finding the best call centre software for your small business is as important as the business itself. However, finding and choosing the software...
What is a Call Centre? Everything You Need to Know
Are you curious about call centres and what they do? Do you want solutions to challenges in your call centres? You're in the right place. In this article,...
Which is The Best Call Centre Software For Enterprises? 9 Amazing Cloud Call Centre Solutions For Enterprises
How satisfied your customers are with your business depends a lot on their experience with your support team. But your support team is just as good as the...
15 Call Centre Metrics You Must Track: Call And Contact Centre KPI Best Practices
Due to the rapid work at a call or contact centre, it is easy to lose track of your team's performance. Not tracking your team's performance can affect their...
10 Best Call And Contact Centre Agent Training Resources to Improve Your Agent Productivity
Are your call centre agents making customers more restless than a squirrel in a pet store? We understand how crucial it is to satisfy customers and how...