In today’s competitive landscape, the right software can become a game-changer. That’s why we bring you 10 amazing alternatives for an 8×8 cloud contact centre.

In this blog, we compare each alternative of an 8×8 cloud contact centre. We examine their strengths, weaknesses, pricing, and user feedback.

Our goal is to help you make the best choice to supercharge your business success.

Let’s begin by exploring what 8×8 brings to the table.

What does 8×8 do well?

8×8 is a cloud-based contact centre software that caters for startups and enterprises.

The software aims to transform the way businesses connect on the cloud.

To accomplish this goal, it offers various features. Here are the top ones.

1. Voice

8×8 gives you access to a business phone system and device flexibility. This also includes unlimited calls to 40+ countries.

With 8×8, you get a business phone system that works on any device. 

It also lets you manage your voicemail and call settings online. 

You can integrate it with your favourite apps too.

2. Video

8×8 lets you host high-quality video conferences for up to 100 participants. 

You get features like screen sharing, chat, and recording.

It also lets you schedule and join meetings from any device. 

You can also collaborate with your team and customers in real time.

3. Chat

8×8 offers instant messaging and file-sharing capabilities.

You can create group chats and send emojis and gifs. It also lets you share documents and images. 

All your conversations get stored securely on the cloud.

4. Omnichannel contact centre

You can reach customers via voice, email, chat, social, web.

You can also use features like IVR, ACD, routing, and CRM integration. This lets you optimise your workflows and performance.

What are 8×8’s biggest drawbacks?

8×8’s features make it seem like a great option. But it comes with its share of drawbacks. 

Below are four major drawbacks that most 8×8 users complain about. 

These drawbacks will make you want to switch to a better alternative of an 8×8 contact centre.

Drawback #1: Steep learning curve

8×8 offers a feature-rich interface. But, due to its complex interface, it can get challenging for your agents to navigate. Your team requires extra time to learn how to use it. 

You also need time and support to set up and manage the software. 

Alternative options for 8×8 contact centres outshine it for being intuitive, flexible, and easy to use.

Drawback #2: Expensive pricing with hidden additional fees

8×8 charges you big bucks. Its packages range from $12 to $175 per user per month. 

Its lower tiers lack Interactive voice response (IVR), customer relationship management (CRM), and analytics.

8×8 also charges extra fees for add-ons like toll-free numbers and recording storage. 

Choosing an alternative to an 8×8 contact centre can help you ensure affordability.

Drawback #3: Average customer support

8×8 say they offer 24/7 customer service. But its users report mixed customer experiences.

Some faced long wait times and unresolved issues. Others found the support team to lack product knowledge, leading to customer escalations.

This shows that 8×8’s customer service isn’t its best selling point.

Drawback #4: VoIP quality and reliability

8×8 relies on your internet connection. 

So, low or unstable internet speed means poor quality and interruptions.

8×8 users complain about facing such issues, especially during peak times. 

Your entire contact centre can come to a stand if you face major downtimes. 

In no time, you’ll consider switching from the 8×8 contact centre to a better alternative.

All these drawbacks stem from customer feedback.

But there’s always a solution to every problem. 

The solution to these drawbacks of the 8×8 cloud contact centre lies in its alternative options. 

Let’s dissect the 10 best alternatives of 8×8 cloud contact centre solutions to find the best option for your business.

What are the top 10 8×8 contact centre alternatives?

The alternative options of the 8×8 cloud contact centre that we’ve compiled offer unique features. 

We complied these after in-depth research:

• TelebuHub – Flexible, affordable, and easy to use
• Nextiva – Reliable and scalable
• Dialpad – Innovative and flexible
• RingCentral MVP – Comprehensive and popular
• Aircall – Simple and elegant
• GoTo Connect – Integrated and collaborative
• Grasshopper – Mobile and professional
• Ooma Office – Basic and cheap
• OnSIP – Customisable and advanced
• Openphone – Modern and convenient

How do they compare with 8×8?

Let’s find out. 

#1. TelebuHub – Flexible, affordable, and easy to use

Standing gracefully at number one is TelebuHub. 

TelebuHub is your all-in-one, complete solution for your call and contact centre needs.

It’s easy to use and affordable for all business sizes. 

TelebuHub lets you manage calls, tickets, CRM, and analytics all on one platform. This flexible cloud solution integrates seamlessly with your existing systems, too. 

These features (and more) make TelebuHub the ultimate alternative to 8×8 cloud contact centre software.

With TelebuHub, you’ll enjoy features like:

• 24/7 multichannel support
• Voice calling
• Video calling 
• Call routing
• Call recording
• Call management
• Assessments
• Collaboration
• Call centre management
• Call monitoring
• Automatic Call Distribution (ACD)
• Call logging
• Call sharing
• Call reporting
• Chat/messaging
• Call results
• Call transfer
• Callback scheduling
• Call list management
• Action management
• Alerts/escalation
• Caller identification

And the best part? You don’t need advanced IT skills.  You can easily set up TelebuHub with your other systems and scale as per your needs.

TelebuHub is the ultimate solution to transform your call centre into a cloud hub. 

TelebuHub vs 8×8: Where does TelebuHub beat 8×8?

TelebuHub outshines 8×8 in affordable and transparent pricing.

Think of 8×8 as a vacation option. They offer you four different packages. The cheaper options give you just the basics, like a room. But everything else costs extra.

8×8’s four plans range from $12 to $175 per monthly user.

This pricing comes with limited features and functionality on the lower-tier plans. Moreover, 8×8 charges extra fees for add-ons like toll-free numbers, call recording storage, and outbound predictive dialers.

So it’s like a vacation with hidden fees. Want to go swimming? Pay an extra fee. 

Want to eat at their fancy restaurant? Of course, more money – It keeps getting confusing and expensive.

But with TelebuHub, you pay a flat fee that covers everything – full features + unlimited calling. This makes TelebuHub cloud contact centre a great 8×8 alternative.

Moreover, users have reported that 8×8 is complicated to set up and use. Users spend time learning how to configure and manage their accounts. 

TelebuHub has a simple and more intuitive interface than 8×8. This makes your journey smoother. 

Its user-friendly dashboard is like a GPS that takes you directly to the beach resort.

TelebuHub vs. 8×8: Where does 8×8 beat TelebuHub?

8×8 supports unlimited calling to more countries and regions as opposed to TelebuHub.

What/who is TelebuHub best for?

TelebuHub suits businesses of all sizes that need a cost-effective and easy-to-use cloud call and contact centre solution.

#2. Nextiva – Reliable and scalable

Nextiva is a business Voice over Internet Protocol (VoIP) provider. It helps businesses make and receive calls over the Internet.

Nextiva offers a wide range of features like:

• Auto-attendants
• Smart call routing
• Call recording
• Queuing
• Video conferencing
• Meeting recording and transcripts
• Team messaging
• File sharing
• CRM integration 
• Analytics

Nextiva vs. 8×8: Where does Nextiva beat 8×8?

Nextiva beats 8×8 in terms of customer support and VoIP reliability.

Many Nextiva users appreciate its responsive, helpful, and knowledgeable support team.

Although 8×8 also claims to offer 24/7 customer service and support, its users feel otherwise. Users of 8×8 complain about consistency issues and experiencing long wait times. 

Reviews of 8×8 also show its users complain about unhelpful agents and unresolved issues.

Moreover, unlike 8×8, Nextiva relies on its private network for quality and secure voice services. Users have reported that Nextiva offers excellent call quality and fewer service interruptions. 

Nextiva vs. 8×8: Where does 8×8 beat Nextiva?

8×8 beats Nextiva in its meeting capabilities and third-party integrations.

8×8 lets you start conference calls with up to 100 participants. Nextiva limits conferences to 16 participants.

Unlike Nextiva, 8×8 can integrate with third-party apps. This includes Google Calendar, Microsoft Outlook, and Slack.

What/who is Nextiva best for?

Nextiva is best for medium to large-sized businesses that need a reliable, scalable, and feature-rich VoIP and contact centre solution.

#3. Dialpad – Innovative and flexible

Dialpad is a cloud-based VoIP and contact centre software. 

It offers voice, video, chat, and AI-powered features for businesses of all sizes.

Dialpad includes these features:

• Voice Intelligence
• Call transcription
• Real-time coaching
• Sentiment analysis
• Call routing
• Call recording
• Video conferencing
• Screen sharing
• Team messaging
• File sharing
• CRM integration
• Analytics

Dialpad vs. 8×8: Where does Dialpad beat 8×8?

Dialpad beats 8×8 in voice intelligence and AI-powered features.

Dialpad uses artificial intelligence to transcribe calls and analyse sentiments. The software also provides you with real-time coaching and insights.

Yes, 8×8 also offers call transcription and sentiment analysis. But it’s not as advanced or accurate as Dialpad.

Dialpad also beats 8×8 in flexibility and mobility. Users can switch devices seamlessly during calls while using Dilapad. 

They can also use any device to access their Dialpad account. Although 8×8 offers device compatibility, it doesn’t support device switching during calls.

Dialpad vs. 8×8: Where does 8×8 beat Dialpad?

8×8 excels Dialpad in features and functionality. 8×8 provides customer service across voice, email, chat, social media, and web. 

Its users can also leverage features like

• Interactive voice response (IVR)
• Automatic Call Distribution (ACD)
• Skills-based routing
• Workforce management
• Quality management
• Analytics, and
• Reporting.

Unlike Dialpad, 8×8 integrates with other CRM systems. 

As a true alternative to an 8×8 contact centre, Dialpad focuses mainly on voice communication.

What/who is Dialpad best for?

Dialpad is best if you’re looking for a VoIP contact centre alternative to 8×8. It’s suitable for all business sizes.

#4. RingCentral MVP – Comprehensive and popular

RingCentral MVP is one of the most comprehensive and popular VoIP and contact centre providers. 

It is a cloud-based VoIP that offers voice, video, chat, and collaboration solutions for businesses of all sizes.

RinCentral’s features include:

• Unlimited calling
• Voicemail
• Call forwarding
• Call screening
• Call recording
• Video conferencing
• Screen sharing
• Team messaging
• File sharing
• Task management
• CRM integration 
• Analytics 

RingCentral MVP vs. 8×8: Where does RingCentral MVP beat 8×8?

RingCentral MVP lets users create and manage tasks within the team messaging app. 

8×8 doesn’t have this feature.

RingCentral MVP also allows up to 200 participants in video calls. But 8×8 only supports up to 100 participants.

8×8 has more than 100,000 customers. But RingCentral MVP boasts more than 400,000 customers worldwide. 

RingCentral MVP also has higher ratings and reviews than 8×8. You can find these ratings on Capterra, G2, and Trustpilot.

RingCentral MVP vs. 8×8: Where does 8×8 beat RingCentral MVP?

8×8 has better pricing plans than RingCentral MVP.

8×8 offers four plans ranging from $12 to $175 per user per month.  RingCentral MVP’s three plans range from $19.99 to $49.99 per user per month. 

But both RingCentral MVP and 8×8 lower-tier plans have limited features and functions. You don’t get video conferencing, CRM integration, analytics, and reporting.

You’ll need to pay more for the higher-tier plans or purchase add-ons separately.RingCentral MVP charges extra fees for toll-free numbers, international calling, and faxing.

What/who is RingCentral MVP best for?

RingCentral MVP is best for businesses that want a popular VoIP and contact centre platform.

#5. Aircall – Simple and elegant

Aircall is a cloud-based phone and communication platform.

Aircall allows you to set up a phone system in minutes. You can integrate Aircall with your favourite tools and monitor your real-time performance.

Aircall offers these features:

• Local and toll-free numbers
• Call routing
• Call recording
• Voicemail
• Call conferencing
• CRM integration
• Analytics

Aircall vs. 8×8: Where does Aircall beat 8×8?

Aircall beats 8×8 in terms of design and user experience.

Aircall has a simple and elegant interface that is easy to use and navigate. Users can access features and settings from a single dashboard.

In contrast, 8×8 has a complex and cluttered interface. 

Users can find it confusing and overwhelming. They must switch between different tabs and menus to access features and settings.

Aircall also beats 8×8 in terms of customer feedback. 

Aircall has more positive feedback and reviews than 8×8 on Capterra, G2, and Trustpilot.

Aircall vs. 8×8: Where does 8×8 beat Aircall?

8×8 beats Aircall in terms of video conferencing and omnichannel support.

8×8 allows video conferencing with up to 100 participants. On the other hand, Aircall doesn’t offer video conferencing or screen-sharing features. 

Aircall also does not support other channels such as email, chat, social media, or web for customer service.

What/who is Aircall best for?

Aircall is best for small to medium-sized businesses that need VoIP and contact centre software. 

It is especially suitable if you want a local presence in different countries and regions.

#6. GoTo Connect – Integrated and collaborative

GoTo Connect is a cloud-based VoIP and contact centre platform. 

It offers voice, video, chat, and collaboration solutions for businesses of all sizes. 

GoTo Connect vs. 8×8: Where does GoTo Connect beat 8×8?

GoTo Connect outshines 8×8 in integrations. It integrates with over 200 apps and tools like Salesforce and Zendesk. 

You can access your GoTo Connect account from within these apps and tools. And you can also sync the data and workflows.

GoTo Connect also beats 8×8 in terms of pricing and plans.

It offers three plans for its cloud contact centre solution. Prices range from $19.95 to $39.95 per user per month.

All the plans include:

• Unlimited calling to over 50 countries and regions.
• Video conferencing with up to 250 participants.

8×8 charges extra fees for add-ons. This includes toll-free numbers, call recording, storage, and outbound predictive dialers.

GoTo Connect vs. 8×8: Where does 8×8 beat GoTo Connect?

8×8 beats GoTo Connect in omnichannel support and contact centre features.

GoTo Connect mainly focuses on voice communication. They don’t support other channels such as email or chat.

GoTo Connect also has fewer features than 8×8 for contact centre operations.

What/who is GoTo Connect best for?

It’s a good fit for an integrated and collaborative VoIP and contact centre platform.

#7. Grasshopper – Mobile and professional

Grasshopper is a virtual phone system you can use to run your business from anywhere.

Grasshopper lets you:

• Choose a local, toll-free, or vanity number for your business.
• Add multiple extensions for your team members and departments.
• Receive and make calls using your current phone or the Grasshopper app.
• Send and receive messages from your business number.
• Manage your calls with features like voicemail, call forwarding, call screening, and more.
• Access your account online or on-the-go with the web portal and mobile app.

You can get started with Grasshopper in minutes. You don’t need hardware or contracts.

Grasshopper vs. 8×8: Where does Grasshopper beat 8×8?

Grasshopper is more affordable and has simpler pricing plans than 8×8. You can get this virtual phone system on four plans ranging from $29 to $89 per month. 

8×8 five plans range from $12 to $110 per monthly user.

Grasshopper also includes unlimited minutes and texts in all plans. Meanwhile, 8×8 limits the minutes and charges extra for texts in some plans.

Grasshopper is much easier to set up and use than 8×8. 

Unlike Grasshopper, 8×8 requires you to purchase compatible phones or adapters. 8×8 also has long-term contracts depending on the plan.

Grasshopper also has a more intuitive and user-friendly interface than 8×8.

Grasshopper vs. 8×8: Where does 8×8 beat Grasshopper?

8×8 offers more features. Grasshopper focuses on basic VoIP for small businesses.

Also, 8×8 has a global presence with 35+ data centres and high uptime. Meanwhile, Grasshopper primarily serves North America with less global coverage.

What/who is Grasshopper best for?

It suits small businesses and entrepreneurs who want a professional and flexible phone system.

#8. Ooma Office – Basic and affordable 

Ooma Office is a cloud-based phone system. 

It provides you with business-class features and reliability at an affordable price.

You can do the following on Ooma Office:

• Set up a phone system in minutes, requiring no hardware or contracts.
• Choose a local, toll-free, or vanity number for your business, or port your existing number.
• Add multiple extensions for your team members and departments.
• Receive and make calls using your current phone or the Ooma Office app.
• Receive and send SMSes from your business number.
• Manage your calls with features like voicemail, call forwarding, and call screening.
• Access your account online or on the go with the web portal and mobile app.

Ooma Office vs. 8×8: Where does Ooma Office beat 8×8?

Ooma Office outshines 8×8 for affordable call pricing and unlimited calling in the US. 8×8 has pricier plans and calling limitations.

Ooma Office is also hassle-free, with no hardware or contracts. 

8×8 requires additional purchases and may involve long-term commitments.

Ooma Office vs. 8×8: Where does 8×8 beat Ooma Office?

8×8 offers more features and integrations, including video conferencing and chat.

Compared to Ooma, it boasts a better global reach and reliability with high uptime.

8×8 offers a more scalable pricing. Ooma Office’s plans are based on phone numbers and extensions.

What/who is the Ooma Office best for?

It’s best for small businesses and entrepreneurs looking for a flexible phone system.

#9. OnSIP – Customisable VoIP

OnSIP is another cloud-based VoIP and contact centre software for businesses of different sizes.

It mainly offers voice communications. You also get video, chat, and collaboration solutions. 

OnSIP has features like:

• Local and toll-free numbers
• Extensions
• Call routing
• Call recording
• Voicemail
• Video conferencing
• Screen sharing
• Team messaging
• File sharing
• CRM integration
• Analytics

OnSIP is also known for its customised functionality.

OnSIP vs 8×8: Where does OnSIP beat 8×8?

OnSIP beats 8×8 in customisation and video conferencing capabilities.

8×8 has a more rigid and predefined interface. In contrast, OnSIP users can create and modify their interface settings.

Users can also choose from various pricing and payment options.

OnSIP offers pay-as-you-go, per-seat metered, and per-seat unlimited. You also get a free plan with basic features for up to 100 users.

8×8 offers four plans from $12 to $175 per user per month. 

Unlike OnSIP, 8×8 lower-tier plans come with limited features. OnSIP also beats 8×8 in video conferencing and meeting capabilities.

OnSIP allows participants to join video conferences and meetings without owning an account. 

You can share screens, chat with participants, and use moderation control tools. On the other hand, 8×8 users require an account and need to register to use it.

OnSIP vs. 8×8: Where does 8×8 beat OnSIP?

8×8 beats OnSIP in terms of its features.

8×8 provides omnichannel customer services. It also integrates with CRM systems. 

But just like Dialpad, OnSIP focuses mainly on voice communication.

What/who is OnSIP best for?

OnSIP is best if you need advanced VoIP software.

#10. OpenPhone – Modern and convenient

OpenPhone is a business phone solution. 

It lets you communicate with your customers and team using a dedicated phone number.

You can use OpenPhone on your smartphone, computer, or tablet. You can access features like texting, voicemail, call recording, analytics, and more.

As a business owner, you get the following on OpenPhone:

• Access to a dedicated business phone number for calls, texts, and voicemail.
• Effortlessly manage your phone system, including greetings, routing, and analytics.
• Integrate with tools like Slack, HubSpot, and Zapier.
• Save money with transparent pricing starting at $10/user/month. This includes unlimited US and Canada calling and texting.

OpenPhone vs. 8×8: Where does OpenPhone beat 8×8?

OpenPhone contact centre is a better cloud-based phone system alternative to 8×8. 

It has more features, higher ratings, and lower prices than 8×8. OpenPhone offers better cloud PBX, call management, and VoIP system collaboration.

Reviews show that OpenHouse customers are more likely to recommend it to others.

OpenPhone vs. 8×8: Where does 8×8 beat OpenPhone?

8×8 is a better choice for video conferencing and team messaging.

It also has higher ratings for support, implementation, contract terms, product scalability, and professional services.

But, these ratings are based on very few reviews for OpenPhone. So, they may not be very accurate or fair.

What/who is OpenPhone best for?

OpenPhone suits teams that need a cloud-based phone system with calling, messaging, and CRM. 

It’s ideal for collaboration, automation, and contact management.

Why is TelebuHub the best 8×8 alternative?

You’ve learned all about the best 8×8 alternatives. 

But none beats TelebuHub. 

Why? Because of these incredible reasons:

• It’s affordable: You get all the features and unlimited calling for only $18.95/user/month.
• Easy to use: Set up your contact centre in minutes with a simple and intuitive interface. No hardware or software installation is required.
• It’s feature-rich and powerful: You get features to improve customer service and increase sales. 
• It’s fast and reliable: Your agents enjoy premium-quality voice services with no downtime.

You deserve the best. So get started with TelebuHub to switch to the best alternative to an 8×8 cloud contact centre. 

You can also talk to our sales team & schedule a free demo to see the difference first-hand.