You’ve likely come across or even used WATI in your efforts to serve your customers effectively.

But did WATI leave you underwhelmed, desiring more features, flexibility, and overall value?

Let’s be honest: WATI isn’t the only player on the field. In fact, there are several WATI alternatives worth considering.

Your business requires a comprehensive customer engagement platform that covers all bases – WhatsApp, Facebook, Instagram, Twitter, SMS, email, and more. 

You can achieve this by considering WATI alternatives.

While WATI does have its strengths, are they sufficient? Do WATI alternatives truly surpass it in performance?

Let’s find out. 

What does WATI do well?

Here’s what makes it tick:

• Team inbox: WATI’s shared team inbox offers smart collaborations. It’s like having your entire team in one room, addressing customer queries in harmony.
• Chatbots and automation: WATI’s no-code chatbot builder works just fine.
• Broadcasting: WATI’s broadcasting feature is like a megaphone – it reaches every customer. You can tag, categorise, and personalise messages.
• Analytics and reporting: With WATI, you can access insights and analytics. You can track how your WhatsApp messages are performing.
• Integration: WATI integrates well with other applications. Whether it’s Zoho or Shopify, WATI brings them all together in one place.

What are WATI’s drawbacks?

No tool is perfect, and WATI is no exception. So, let’s shed some light on WATI’s shortcomings (based on user reviews):

1. Limited features

WATI lacks omnichannel features. Users wish it had a few more tools. 

As your business evolves, you will find WATI struggling to keep up. 

2. Customer support

Customer support is essential to ensure user satisfaction and resolve issues promptly. 

When you need help, you want it now, not later. 

But sometimes, WATI’s support team seems to be playing hide and seek. Many WATI users express dissatisfaction with the slow customer support.

3. Billing issues

Navigating WATI’s billing can feel like walking through a maze. 

Unexpected charges and refund troubles can turn a stroll into a sprint for you.

4. Account verification

Users report that getting started with WATI can be a hassle. 

With a lack of support, they end up stuck halfway. 

Your business needs to hit the ground running, right? Not stumble at the starting line.

5. User interface

WATI’s user interface can be a bit like a riddle. While some find it easy, others might need a map.

Obviously, you don’t want limited capabilities when using WATI. The good news is you can have it all in one.

These 9 WATI alternatives that we share below answer your worries. 

We will assess each WATI alternative based on its quality, price, usability, and general reviews from other users like you.

What are the top 9 WATI alternatives?

Here are the top 9 alternatives to WATI that can rev up your business:

• Telebu Social
• Interakt
• Twilio
• Double Tick
• Yellow.ai
• DelightChat
• Gupshup
• Respond.io
• Trengo

1. Telebu Social – the omnichannel powerhouse

Ranking at number #1 is Telebu Social – and for good reason, too. It’s the ultimate WATI alternative for your business.

Telebu Social is an omnichannel conversation hub. It’s a fully loaded, single-window platform.

Telebu Social is a game changer in the WhatsApp messaging landscape. Telebu Social eliminates the need for you to:

• Hop between multiple channels
• Miss out on opportunities
• Lose customers to the competition. 

You can manage, view, and respond to all your customer chats from one single inbox.

Undisputed, Telebu Social ticks all the right boxes. With this powerful tool, you can:

• Create and deploy chatbots for any industry using these ready-made templates (no code)
• Handle multiple queries with ease
• Assign chats to the appropriate agents
• Create tickets and track issues
• Send feedback surveys and measure satisfaction
• Generate reports and analyse performance
• Integrate with your CRM, helpdesk, and other tools 
• Automate your tasks and workflows.

So, why settle for less when you can have the best? Schedule a demo now and see for yourself.

Telebu Social outperforms WATI in terms of features and overall experience. Here’s why.

Where does Telebu Social beat WATI?

Telebu Social is more than a tool. It’s the #1 WATI alternative because it gives you the following:

• Flat learning curve. Anyone can create hassle-free, happy conversational experiences on Telebu Social because it’s easy to use. 
• Suitable pricing for you. You no longer need to break the bank.
• More control. You can add or remove channels and choose from different pricing plans.
• More customisation. Tailor your platform to suit your brand, style, and preferences.
• More scalability. Handle any volume of traffic, number of customers, and an expanding business.
• Better support. Enjoy 24/7 support from our team of experts, always ready to assist you.

Why settle for WATI when you can have Telebu Social?

Where does WATI beat Telebu Social?

WATI doesn’t beat Telebu Social. But it has some perks:

• “WhatsApp only”: Telebu Social integrates on various platforms (including WhatsApp). But if WhatsApp is your only channel, WATI also knows it inside out.
• Chatbots and conversation flow: Like Telebu Social, WATI helps you automate your chatbot’s responses and save time.

Despite these perks, Telebu Social has a glaring edge over WATI, making it a superior alternative for your business. 

What/who is Telebu Social best for?

Telebu Social is perfect for SMEs and big businesses. This includes businesses that:

• Need chatbots for smooth conversation flows on diverse platforms
• Want readymade chatbot templates for various industries and use cases
• Require 24/7 customer support on multiple social media platforms
• Want quality, reliable customer support and documentation
• Prefer a simple and easy-to-use no-code platform that anyone can learn.  
• Need a budget-friendly solution to save costs.

2. Interakt – WhatsApp optimised

Like WATI, Interakt is a smart tool that focuses solely on WhatsApp.

So, if your priority is connecting with customers only on WhatsApp, Interakt is a good WATI alternative.

Where does Interakt beat WATI?

Interakt surpasses WATI in these areas:

• Interakt offers multichannel coverage, including email, live chat, and social media.
• It lets you openly listen and respond to customer feedback on different platforms like reviews and comments.
• Interakt offers you physical media capabilities, enabling the exchange of QR codes, coupons, and tickets through WhatsApp.

But are there areas where WATI excels? 

Yes, in some areas it does. 

Where does WATI beat Interakt?

User reviews highlight WATI’s superiority over Interakt in several key areas:

• Easier setup and administration
• Enhanced text generation and summarisation features
• No code chatbot builder for automation
• Faster WhatsApp API approval
• More user-friendly interface and dashboard
• Extensive integrations with third-party tools

So overall, WATI provides you with an advanced WhatsApp Business Solution experience.

What/who is Interakt best for?

Interakt is best for businesses needing a comprehensive customer support, marketing, and feedback platform. 

It integrates with various tools and services like email, SMS, live chat, social media, and surveys.

3. Twilio – a feature-rich platform

Twilio is a major alternative to WATI. It offers a wide range of communication features and channels.

However, it might be a complex and costly option. 

Twilio empowers you to build any communication app with its APIs and SDKs.

That’s if you prefer a simple and smart tool to automate your WhatsApp conversations.

Twilio works with your favourite tools and frameworks. It also supports multiple languages and platforms like Python, Ruby, Java, C#, PHP, and iOS.

Where does Twilio beat WATI?

Unlike WATI, Twilio lets you reach customers on more than just WhatsApp. You can also use SMS, voice, video, email, and more.

Twilio integrates seamlessly with popular tools like Zoho, Shopify, and more. 

Plus, you can use APIs to customise and extend your functionality. WATI, on the other hand, isn’t as flexible because it lacks these features.

All these make Twilio a good WATI alternative. But there is one area in which WATI beats Twilio.

Where does WATI beat Twilio?

WATI outperforms Twilio with an easier setup. It also offers faster WhatsApp API approval.

What/who is Twilio best for?

Twilio is best for businesses that want to build their custom communication solutions using APIs and SDKs. 

It supports voice, video, messaging, email, and chat across multiple channels and devices.

4. DoubleTick – Powerful WhatsApp API

DoubleTick is a WhatsApp API and one of the strong WATI alternatives. It’s simple, powerful, and mobile-friendly.

It offers similar aspects to WATI, such as the following:

• Cloud-based team inbox
• Centralised WhatsApp channel 
• Dynamic catalogue.

However, DoubleTick has some extra perks that WATI lacks:

• Role-based access control
• Automatic customer data collection
• Productivity reports.

Where does DoubleTick beat WATI?

DoubleTick has a simpler and more intuitive interface, Unlike WATI’s more robust platform. It manages your sales and communication primarily on the go. 

The platform’s mobile-friendliness also gives Double Tick an advantage over WATI.

DoubleTick is a cost-effective alternative to WATI, which has comparatively higher pricing.

Where does WATI beat DoubleTick?

WATI focuses on user-friendliness and intuition. 

It has more features and functionalities. 

WATI is also able to handle large datasets.

What/who is DoubleTick best for?

DoubleTick is ideal for your business if you seek to track the delivery and ‘read’ status of the messages on WhatsApp and other platforms. 

It provides analytics and reports on message performance and customer behaviour.

5. Yellow.ai

Yellow.ai is another good WATI alternative.

Unlike WATI and DoubleTick, Yellow.ai works on various channels.

It’s more comparable to our first pick – Telebu Social. However, Telebu Social excels comparatively in terms of features and flexibility.

Where does Yellow.ai beat WATI?

Yellow.ai offers wider channel support, including WhatsApp, Facebook Messenger, Instagram, Telegram, and web chat. Meanwhile, WATI primarily focuses on WhatsApp.

Yellow.ai also has a better user-friendly interface. 

It has better drag-and-drop functionality and prebuilt Chatbot templates.

But are there any areas where WATI surpasses Yellow.ai?  

Where does WATI beat Yellow.ai?

According to user reviews from various sources, WATI beats Yellow.ai in these aspects: 

• Ease of setup and administration
• Pricing and affordability
• Customisation and control 
• Integrations

What/who is Yellow.ai best for?

Yellow.ai is best for tech experts. They can create conversational AI agents to handle complex queries and tasks. 

It uses natural language processing and machine learning to automate your customer service, sales, and marketing.

6. DelightChat – Optimised messaging

DelightChat is the customer support platform for Shopify stores. It’s been serving businesses worldwide since 2020.

It’s a smart alternative to WATI because it offers more features. 

And, unlike WATI, DelightChat enables your customers to reach you using their preferred channel.

DelightChat lets you manage your channels with one easy-to-use interface.

Where does DelightChat beat WATI?

Unlike WATI, DelightChat supports multiple channels, not just WhatsApp. 

DelightChat enables you to manage WhatsApp, Instagram, Facebook, Emails, and Live Chat from one inbox.

Where does WATI beat DelightChat?

WATI has a faster approval process for the WhatsApp Business API than DelightChat. 

It also has a more user-friendly interface and dashboard than DelightChat.

What/who is DelightChat best for?

DelightChat is suitable for multichannel customer experiences. 

Your teams can collaborate and manage conversations from a single dashboard, including features like automation, workflows, and insights.

7. Gupshup: One-on-one

Gupshup is an omnichannel conversational platform. 

This tool lets you automate responses to boost conversations with your customers.

Where does Gupshup beat WATI?

Gupshup beats WATI with its subscription fees. 

The platform offers a transparent pay-as-you-go pricing model.

Gupshup also offers easy immigration. You can easily switch to Gupshup without changing your registered phone number.

Where does WATI beat Gupshup?

Based on user reviews, WATI beats Gupshup in the following aspects:

• Easier to use, set up, and administer than Gupshup.
• Provides better text generation and summarisation features than Gupshup.
• Faster approval process for the WhatsApp Business API than Gupshup.
• Its interface and dashboard are more user-friendly. 

What/who is Gupshup best for?

Gupshup is best for businesses that want to engage customers through conversational messaging. 

It offers you a platform for creating chatbots, campaigns, and broadcasts and a suite of APIs for integrating with various channels and services.

8. Respond.io – flexibility and ease

Respond.io lets you build chatbots and workflows without coding – using only templates and drag-and-drop tools.

You can also connect with your customers on WhatsApp, Facebook Messenger, SMS, and more using Respond.io.

Respond.io makes a good alternative to WATI because it has more features and flexibility, unlike WATI, which only supports WhatsApp. 

With Respond.io, you can reach more customers and automate more tasks with chatbots and workflows.

Where does Respond.io beat WATI?

Respond.io beats WATI in the quality of its product support. 

That’s why reviewers feel that Respond.io is the preferred option.

Where does WATI beat Respond.io?

Reviews show that most users overall prefer using WATI compared to Respond.io. 

As per reviews, users feel that WATI meets their business better than Respond.io.

Plus, WATI has an easier setup and administration.

What/who is Respond.io best for?

Respond.io is best for businesses that want to connect with customers on their preferred messaging apps. 

It enables teams to manage conversations from a unified inbox with features like automation, segmentation, and CRM integration.

And now, to our final featured WATI alternative.

9. Trengo – Innovative inbox

Trengo is a popular customer service software founded in 2017. 

And, like Telebu Social, it is a multichannel software. Trengo allows access to customers via various channels and social platforms.

Trengo also offers you features that WATI does not. This includes the unified team inbox and customer satisfaction analysis.

These features can help you improve your customer engagement and loyalty.

Where does Trengo beat WATI?

Trengo outshines Wati in these areas:

• It provides you with superior ongoing support, unlike WATI.
• Trengo lets you use diverse communication channels (email, social media, live chat, phone).
• It offers you better customer communication management design.

These are good reasons as to why Trengo is a better alternative than WATI.

However, WATI also has some advantages over Trengo. 

Where does WATI beat Trengo?

WATI beats Trengo in terms of its ease of use, setup, and administration.

Reviewers also preferred doing business with WATI overall. They believe that it meets the needs of their business better than Trengo.

What/who is Trengo best for?

Trengo is best for your business if you want to streamline its customer communication across multiple channels. 

It offers a smart inbox combining email, chat, voice, social media, and WhatsApp with automation, collaboration, and analytics features.

We know how important it is for you to find the ideal WATI alternative for your business needs.

That’s why we recommend Telebu Social any day, any time.

Why is Telebu Social the best WATI alternative?

Telebu Social is more than just a WATI alternative. It’s a powerful and easy-to-use multichannel platform.

With Telebu Social, you can:

• Create and deploy chatbots for any industry – no coding required
• Send personalised messages to your customers and prospects
• Segment your audience based on their behaviour and preferences
• Track and measure the performance of your campaigns
• Integrate with your CRM and other tools.

Don’t just take our word for it. See for yourself how TelebuSocial can help you grow your business. 

Contact us for any questions or to request a free demo to experience Telebu Social firsthand.