It’s almost impossible for your business to thrive today without conference calls. 

How many conference calls have you hosted, or will you be hosting this week? 

Quite a number, right?

While we can’t deny the importance of these conference calls, it’s easy to see how participants often get distracted, thereby losing focus during meetings. 

What’s the solution to conference call lethargy?  It is a conference call script. 

By the end of this article, you will understand what a call script is, how to create a good call script template, and which software to use for the best conference call experience. 

What are conference call scripts? 

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A script is anything with an outline of what will happen at an event. A script contains lines on the topic of discussion so that you don’t stray from the topic at hand. 

Your script will differ depending on what kind of conference call you’re hosting. For example, a weekly sales call script would vary from a virtual interview call. 

Whatever type of call you’re hosting, call flow scripting can help you initiate conversation, keep your meeting brief, and stick to the agenda. 

How to write a conference call script

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Before any other knowledge of a call script, you should know that a conference call script has standard features. 

Following our call script templates, you will enjoy productive calls with all the conference call etiquette you need to improve your business. 

Because who doesn’t enjoy talking to someone who sounds professional and sure of themselves? 

Stay with us. Let’s walk you through how to start a meeting script to enable you to have a productive meeting.

Related Post: Best Conference Call Apps For Business

How do you start a meeting script?

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This is your first time learning about a call script, and you’re nervous. 

Relax. 

Every call begins with an introduction. Take the time to introduce yourself and remind your participants why they’re here. 

Ask everyone to introduce themselves if you’re hosting an internal conference call. You can give everyone a time limit to complete their introductions, anything from 30 seconds to 1 minute. 

If you’re hosting a client call, the responsibility is to introduce yourself and your team to the client briefly. 

Here’s an example of a meeting introduction script: 

Read Also: Grptalk vs Skype: Here’s All You Need to Know

“Hi, Gayatri. This is Akash from Cornerstone Media. Today, we have my team, Saloni, Sujit, and Thomas from the Outdoor team.” 

(Everybody exchanges pleasantries). 

Share the agenda 

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If this conference call continues a previous meeting, you can do a quick recap to refresh everyone’s memory. 

After your quick overview, take a few minutes to set the agenda for the current call and state what you hope to achieve by the end of the meeting. 

Read Also: Grptalk vs Skype: Here’s All You Need to Know

A call flow script for setting your agenda could go something like this; 

“We’re on this call to better understand your requirements for outdoor advertising. We’ll use your email to comprehend what you’re looking at and your budget. By the end of this call, we aim to have a clear picture of your objectives. If you have questions, we’ll address them.”

Devise the speaking order

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Your meeting will flow smoothly when it doesn’t feel like a call script recital.

Before your call starts, you can draw up a call flow script for the speaking order. 

Email an agenda to your participants beforehand so that everyone knows exactly when they need to speak. 

This pre-planned order reduces the chances of awkward silences or meeting participants talking over each other. 

Before each speaker begins, briefly introduce who they are and what they will discuss. Thank each speaker at the end of their presentation, and introduce the next speaker. 

At the end of everybody’s presentation, bring the meeting to an end and make any additional comments you want to add. 

Just like these call scripts templates; 

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“We will begin the discussion with Thomas, our outdoor Media Manager. He will summarise your email and briefly explain what Cornerstone has done so far.” 

(conversation continues) 

“Thank you, Thomas. Next, we have Saloni, who handles design and implementation. She will ask you what you want to see on our outdoor media.” 

(conversation continues) 

“Thanks, Saloni. That’s everything. Gayatri, we love pampering our clients. So, be rest assured we will have more of these discussions and deliver what they desire.” 

Keep the conversation relevant 

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When just a few people are on the conference call, ideas are likely to fly around, and different opinions are shared. 

Here, you see why it’s essential to understand a call script. 

And also, a call flow script is necessary to bring everyone back to the current agenda. 

“Yes, Thomas, I agree with you, but I think we should discuss this with the Branding team.” 

“Gayatri, I believe that is something we could talk about offline. Let’s get back to our current discussion.” 

“Sujit, great point. How can you relate it to our present discussion?” 

Provide a summary of the call 

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At the end of the call, take questions, and then do a quick rehash of your discussion. 

So remember this important part. This is why your call script is necessary.

Provide a brief rundown on what transpired, the conversations, the accomplished goals, and the action items scheduled for the next call. 

Also, assign tasks immediately to avoid surprises. 

And, of course, be courteous to everyone. 

“Thank you so much, everybody. I thought that was a great call, and I thoroughly enjoyed everyone’s input. We have so much to work on, Gayatri, and we are excited about what we will create for you. 

Sujit and Saloni will get their team going immediately and send you a couple of drafts by the end of the week. 

We will get on a call next week at the same time to discuss this. Sujit and Saloni would be suitable for that one. See you all soon. Take care.” 

You should also read:

• Should You Choose a Free Conference Call App Over a Paid One?
• 10 Best Conference Call Apps For Business
• Mobile Conference Calls Guide For Dummies/Beginners

What else can you do? 

With a better understanding of a call script, you see why they’re essential for your meetings. 

Undoubtedly, following our guide on creating call script templates will help you host more meaningful conference calls. However, there are some extra things you should handle.

• Share the minutes of the meeting after the discussion ends. 
• Send an email with the day’s agenda before the next conference call. 
• Schedule the next meeting, and keep everyone informed if any changes occur. 
• Use the audio conferencing solution grptalk and video conferencing software TelebuJoin. 

Features of grptalk 

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We make audio conferences easy for you. 

Once you’ve downloaded grptalk, select your contacts for an immediate call with “quick talk” or create a schedule for repeated meetings. 

But that’s not all. 

With grptalk, you can: 

• Start audio conferences in 30 seconds 
• Start conferencing with no internet or hardware 
• Try dial-out and dial-in conferencing 
• Manage 5000+ members on one call using grptalk web 
• Get intuitive call analytics and controls as a host 
• Record conference calls for later use 
• Create sub-accounts and allow them to host and manage conference calls
• Have private conversations with selected members 
• Manage calls with ‘raise hand’, ‘mute’, and ‘add’. 

Let’s get started with these conferencing solutions

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Now that we have addressed your questions on a call script, how to start a meeting script and the different types of call script templates. It’s time for you to make a move.

Read our guide on the best video conferencing software available today, so you’re sure you’re making the right decision. 

However, from experience, we recommend our audio conferencing solution, grptalk, and video conferencing, TelebuJoin. 

With these two, you can easily host and attend conference calls. 

Interested? Book a demo today. Our experts can help you with all your queries.