In this blog, you'll discover contact centre trends in 2024 that will shape your customers' experience. So grab a seat, and let's get started. But before we...
Improve employee experience
24 Call Centre Automation to Improve Your Team Satisfaction And Customer Experience
Responding to many customer queries manually can take time and effort. Your team will get fatigued, and unhappy call centre agents make unhappy customers....
10 Powerful Coaching Tips For Excellent Contact And Call Centre Agent Performance
You want to boost your contact and call agents' productivity. You want to drive your agents from average to excellent. Yes, we get it. However, finding...
6 Top Ways to Reduce Employee Turnover And Save Costs in Your Call or Contact Centre
Are you tired of laying off or watching your employees leave? Employee turnover affects even the best of companies and the best of employers. No one is...
10 Best Call And Contact Centre Agent Training Resources to Improve Your Agent Productivity
Are your call centre agents making customers more restless than a squirrel in a pet store? We understand how crucial it is to satisfy customers and how...
Best Tips for Handling Customer Escalation Calls Like a Pro
As a customer experience manager or support supervisor, escalation calls help you fix problems your agents can't. But what happens when they become fresh...
10 of The Best Work From Home (WFH) Stories That Will Certainly Inspire You And Your Team
In this article, we'll share 10 of the best work-from-home stories. These stories will motivate and energise you and your remote team. Where did we get these...
How to Hire For Your Remote Team: 10 Virtual Interview Tips For Hiring Managers
Running a remote team instead of an in-house team allows you to hire from a global talent pool. But as you would have observed, working remotely...
7 of the Best Team Chat Apps For Remote Work
Designed to replace the email chain, a team chat app for remote work can bring order & connection to your team. Compare 7 great options here.