Shares You want to boost your contact and call agents’ productivity. You want to drive your agents from average to excellent. Yes, we get it. However, finding a suitable coaching method for your agents can be a hassle. How, then, do you go about...
Shares Are you curious about call centres and what they do? Do you want solutions to challenges in your call centres? You’re in the right place. In this article, we’ll journey into the world of call centres. We’ll discuss their purpose, operation, and what...
Shares Due to the rapid work at a call or contact centre, it is easy to lose track of your team’s performance. Not tracking your team’s performance can affect their productivity. The only way to keep track of your team is to consciously measure their...
Shares Are your call centre agents making customers more restless than a squirrel in a pet store? We understand how crucial it is to satisfy customers and how frustrating it can get when this is not achieved. However, this blog is here to save you. This article will...
Shares A contact centre plays a significant role in effective customer service. It goes beyond just making and receiving calls. What exactly goes on in a contact centre? What goes on inside a contact centre beyond making and receiving calls? This article contains...
