Shares In your business, settling conflicts involves more than just fixing problems. It also involves protecting your brand identity and building lasting connections with your customers. Did you know that 82% of your customers can leave your company because of...
Shares Many business owners do not know that they can schedule messages on WhatsApp in advance. Instead of constantly having to check your WhatsApp messages, you can seamlessly schedule a response for every chat. However, there’s a trick to it. The...
Shares Are you tired of laying off or watching your employees leave? Employee turnover affects even the best of companies and the best of employers. No one is left out. However, you can reduce employee turnover and save costs in your contact centre. Let’s show...
Shares Running a remote team instead of an in-house team allows you to hire from a global talent pool. But as you would have observed, working remotely eliminates the face-to-face interview experience and removes all the physical cues you’ve relied on to decide...
Shares Conducting productive meetings is what you want as a team lead. Yet, sloppy agendas and unclear ground rules of meetings conspire to frustrate you. Every business leader has a different approach to meetings. And we can always learn from other leaders. ...
