What is IVR? How Can You Design IVR Call Flow?
IVR stands for Interactive Voice Response. To put it simply, it is an automated telephony system that interacts with callers, takes inputs from them, and routes their calls to the recipients, i.e. sales agents, support ninjas, or service heroes. IVRs work with DTMF tones —…
Does TelebuHub Offer a Demo?
We understand that for any business, investing in a product is not an easy decision – especially one which is for the long term like contact center software. The fact of the matter is that unless you use the product, and it satisfies you with…
Does Telebuhub Have a Mobile Platform App?
Telebuhub, in its base form, does not have a mobile app. Its vanilla state requires one to log in through a web browser. However, here’s the good news. Telebuhub is built from the ground up with the idea that it can be customised to fit…
How to Host Telebujoin on Your Private Cloud
One question we usually get from customers is: Can we host TelebuJoin on our private cloud? The answer? Yes, you can! TelebuJoin is designed from the ground up to enable flexibility in terms of its operational structure. You can actually have TelebuJoin on your private…
How to Organize Effective Yet Fun Offsite Meetings
There is a love-hate relationship when it comes to employees and offsite meetings in the industry. On one hand, offsite meetings tend to be much more open, free, and devoid of formal bureaucracy when compared to their office counterparts. However, the line at which an…
Team Collaboration and Mastery of Effective Skills
When team collaboration works – it can reap amazing rewards. Every team should be motivated, efficient, and innovative problem solvers. Collaboration skills are the soft skills you develop when you interact, create synergies, engage and interact while working towards a common goal. In short, you…
Why Collaborative Management is the Need of the Hour
The need for a collaborative management style could be said to have become evident in the 1980s when large businesses began restructuring themselves as conglomerates and diversified their operations. In the absence of any central coordinating agency, managers couldn’t maintain control over all these different…
The Secret Sauce To Playing The Name Game In Marketing
Here’s the thing. It’s an age-old tradition to run behind the best, easy-to-roll-off-the-tongue names for your product. What this ensures, or at least we think it does, is that the customers will catch on to the name quickly and cause a positive reception. The reason…
What Will Happen When Artificial Intelligence (AI) Learns How To Code?
When Andrej Karpathy ran his project using Recurrent Neural Networks(RNN) and made AI generate code, it created a stir in the industry. More than 400MB of code was created overnight, sending programmers and coders everywhere into a frenzy. What’s more, the code even accounted for…
Inside Sales: Exploring The New Definition
The definition of inside sales refers to any type of deals that are handled remotely. It represents a sales model that routinely involves high-touch transactions over phone and email. It’s just like telemarketing, but the difference is that it’s done for a professional audience by…