If you are ever locked in a room, sit down and talk to the lock calmly because communication is key. Sadly, that won’t work in a real-life scenario. But, here’s something to remember. Communication is definitely key when it comes to your workplace.

If you’re looking to improve how your team communicates, then you should definitely consider team chat software.

In this article, you’ll learn everything you need to know about what it is, what it can mean for your team, and how to pick the best one for your business from options such as TelebuPing, Slack, Microsoft Teams, and more.

What is a Team Chat Software? 

Team chat software is a business communication tool that lets you securely connect with team members and colleagues in real-time, whether across different departments, countries, or even continents.

It typically features chat, file sharing, voice calling, and video conferencing.

Without collaboration and communication, building a thriving work environment is impossible.

There is always some information that you need to share at any given time. There are also many other ways team members can and should communicate if they don’t want to indulge in the lengthy process of drafting a typical email. 

As we all know, crafting that perfect email requires time and effort, and sometimes, it can even cause a delay in the communication cycle. When it comes to email, the recipient may not be in a position to open that email instantly.

So, that’s why team chat software comes in handy. 

Nowadays, companies are shifting their internal communication to team chat apps because they provide a different and professional platform, making communication and collaboration efficient, effective, and, best of all, real-time.  

In addition to the above, team chat software provides a secure environment for the kind of information exchanges that deserve careful confidentiality.

Moreover, this kind of collaborative software is commonly powered in the cloud, meaning companies can hire talent from anywhere worldwide to help build a connected and diversified team.

At this point, you might be wondering – why should anyone choose team chat software when they can simply use email?

It’s a great question.

The answer is that a formal email has its limitations – most of which team chat software can solve. The latter might not be able to necessarily replace the former. But it can be a superb second and deeper layer of connectedness.

For example, a simple instant message on the team chat channel on a Friday afternoon can make the whole communication process lighter, more enjoyable, and more efficient. 

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Explore everything you need to know about switching to instant messaging for business

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How does team chat software help increase productivity?

Team chat apps, such as TelebuPing, enable you and your team to communicate faster and more efficiently, thus getting more work done.

So, as the demands of businesses increase, team chat apps have become powerful communication and collaboration tools. You and your team can connect through chats, audio, and video calling, and can share any type of file with just one click. 

As a result, team chat apps, especially those built for remote work, help improve productivity.

They are instrumental in reducing distractions from the outside world – as opposed to a situation where you mix business and personal communication.

With the right team chat software, you can encourage active participation from everyone on your team and make information more accessible organisation-wide.

Some of the best team chat/team-communication software in the market right now are: 

• TelebuPing
• Microsoft teams
• Rocket Chat
• Slack
• Troop Messenger

The next section of this article goes deep into how beneficial these apps are and can be for businesses like yours.

Also read: 5 Highly Secure Team Chat Apps For Your Business

How can team chat software benefit your business?

Now that you know what team chat software is, how it works, and some examples, you might be curious about what benefits it can present for your business.

Below are four benefits of team chat software and their impact.

1. Streamlines collaboration and communication

According to McKinsey, four to five times more people now work from home after the pandemic. To maintain productivity with a distributed workforce, streamlined communication is crucial.

Team chat software provides you and your employees with a secure and dedicated platform to connect, share, and collaborate across distances, oceans, and time zones. It allows employees working remotely to stay up to date with the rest of their team from a unified dashboard and resolve issues quickly. 

2. Quickens information exchange

Some decisions might be urgent and they require you to pass them on in good time without delays.

Other similar exchanges need to involve as many people as possible in the shortest time possible.

Adopting team chat software will enable quick information exchange in both scenarios, which is bound to save you time and avoid the hassle of slow communication. 

3. Helps increase productivity 

We all have numerous applications on our smartphones. Some of which you hardly use. Regardless, they might still be sending pop-up notifications on your screen, and this can be distracting.

In another scenario, you might be using a personal app for business communication which could be even more distracting.

Mixing personal and business chats in the same app is never a good idea when it comes to productivity.

So, it’s good to streamline all your project processes and communications in a secure & professional team chat app, which can help eliminate external distractions. 

4. Ensure secure access to data and information

If you are a business that needs to keep its data and information securely within its team, then team chat software is the perfect solution for you. It can help you manage access control to files and keep track of when and how your team shares them.

5. Enhances customer service

Streamlined internal communication, like instant messaging, will lead to better customer service, and constant communication can support your frontline staff to deliver better support. 

For example, a potential customer reaches out to you to get specific details about a product or service. You may not have the correct answer to their question. So, a quick note to your colleague, who promptly replies to your message, can solve the customer’s query and ensure they are satisfied with your response. 

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You should also read:

• 4 Genuine Reasons Why Whatsapp Alternatives Are Better For Business
• Discord Alternatives for a Better Team Chat Experience
• 5 Messaging Apps With Both Audio & Video
• You Need More Than An Instant Messaging App

Ready to get started with industry-favourite team chat software?

By now, you should have developed a clearer understanding of what team chat software is, how it works, and how it can benefit your business. There are many different types available, and each comes with its own set of features.

So make sure to think about your business needs alongside the software’s capabilities to ensure you are considering all the critical features that the best team chat apps offer. Be prudent and select the one that perfectly suits your requirements.

If you want to learn more by trying one out in your search for a reliable option, then try TelebuPing for free.