Planning an election campaign in India feels a lot like preparing for a festival: exhilarating yet utterly overwhelming. But imagine investing a lot of money...
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10 Mistakes You Must Avoid When Conducting SMS Surveys
Sending out survey questions via SMS may seem easy but the real struggle is getting appropriate responses. So how can you prevent your customers from...
7 Outbound Call Centre Best Practices to Improve Your Team Performance and Customer Satisfaction
Outbound call centres help shape your business image. But it's all in vain when your agents' performance is stuck in a never-ending loop. Your teams grapple...