by Vasudev Jagarlamudi | May 31, 2022 | Contact & Call Centre (Hub), Scale customer experience
Shares Customers will always have some expectations from the brand they spend money on, and rightly so. Is your business living up to its customers’ expectations by providing the best customer service? Are you clear about the significant differences between...
by Vasudev Jagarlamudi | May 25, 2022 | Contact & Call Centre (Hub), Scale customer experience
Shares Do you know whether your business needs one? And why all this fuss about the definition of a contact centre vs. call centre? Well, if you are like most people, then you probably believe that they are the same thing. But you’ll be surprised to know...
by Vasudev Jagarlamudi | May 9, 2022 | Contact & Call Centre (Hub), Scale customer experience
Shares Customer: Hello, am I talking to [insert your business’s name]? Your agent: Yes, ma’am, you are talking to us. How can we help you? *In the middle of the conversation, while your customer is explaining their issue, the line disconnects* ...
by Vasudev Jagarlamudi | Oct 18, 2020 | Contact & Call Centre (Hub), Scale customer experience
Shares In the intricate dance of technology and consumer expectations, the right call centre software features can make all the difference in delivering exceptional service. However, navigating the maze of options may lead to settling for call centre solutions that...
by Vasudev Jagarlamudi | Sep 17, 2020 | Contact & Call Centre (Hub), Scale customer experience, Video Conferencing (Join)
Shares We currently live in an age where customers dictate the success of a company. Unlike before, customers are the heart of any business. This is because they tend to show overwhelming support for a company with good customer service and customer...
