Shares Improving your team’s productivity and satisfying your customers all at once is a vital part of the call centre business. While this is important, it can be challenging to achieve. But how can you make this work? We scraped the internet for the best tips...
Shares Outsourcing your call centre helps you delegate your call centre department to a business that specializes in it and enables you to focus on what you know how to do best. However, the wrong call centre outsourcing partner can provide customer support services...
Shares If you manage to kick off and sustain a call centre business, you can start signing clients and smiling to the bank. But just like any business, starting a call centre business can be a lot of work. Especially if you want to offer the best services. This blog...
Shares As a customer experience manager or support supervisor, escalation calls help you fix problems your agents can’t. But what happens when they become fresh problems for you? We’ve compiled the best tips and tricks for handling escalation calls....
Shares Traditional call centres may improve your customer services, but they also burden your business with costly equipment and a large workforce to manage. The Contact Centre as a Service (CCaaS) model is the antidote you need to overcome these...
