Shares In this blog, we do an in-depth comparison of on-premises and cloud contact centre software. You’ll discover the pros and cons of each to help you evaluate which fits your business needs. Let’s begin. What is contact centre software? Contact centre...
Shares After reading this article, you’ll know the 13 call centre etiquettes you (as a call centre agent) or your team (as a head customer support) have to follow to provide the best customer support experience. Let’s get started. What is call centre etiquette?...
Shares Customer experience (CX) is the lifeblood of every successful business. It’s capable of fostering long-term customer relationships. But how do you know you’re offering the best customer experience? How do you track and measure customer satisfaction?...
Shares GlobeNewswire projects that customer experience management will be worth $497 billion in 2027. That’s a considerable amount of money to be spent on making customers happy. And for good reason, too. But why is customer service so important for your...
Shares A team of customer support agents can help you improve your customer satisfaction and NPS. However, it can quickly get challenging when managing them. How, then, do you go about it? This blog post shares expert tips on effectively managing customer...
