Can Call Center Agents Use TelebuHub From Home?
On behalf of many fellow Call Center Agents, the answer to the above question is a resounding YES! Yes, they can. In fact, TelebuHub was developed and conceived with the primary purpose of being a cloud-based contact centre software, with no external infrastructure needed! In…
7 Must-Have Features To Look For In A Call Center Software
Technology is rapidly evolving every day, striving to make things easier and efficient for us. It is no doubt that problems arise often when using the technology of any sort. While these evolutions are designed to minimize the middlemen, customers still prefer to have a…
6 Proven Ways Of Improving Your Customer Communication
We currently live in an age where customers dictate the success of a company. Unlike before, customers are the heart of any business. This is because they tend to show overwhelming support for a company with good customer service and customer communication. According to the…
How Real-Time Customer Communication Will Be The Future Of Business
In this modern world, customers are the backbone of a successful business. The modern consumer is picky and wants a great customer experience at every step of the way. So you’d think companies would do everything to keep customers satisfied, but the reality is otherwise….
Team Communication Strategies For The New Decade
The beginning of a new decade has already been marked with the start of the year 2020. With everything that is going on around the world, this start may not be what we expected. But it has surely challenged our way of life so far,…
Goal-Oriented Communication: Tools Teams Need To Work The Right Way
The way a team communicates reveals everything about the organization or entities they belong to. The process of passing or sharing information, ideas, facts, and thoughts serves as a foundation for all other essential functions within and outside of the organization. With companies throughout the…
Business Meetings – This Is How Steve Jobs, Jeff Bezos & Others Do It
Unpopular opinions about business meetings stem from the practice of hosting futile and long-running gatherings. Usually, half of the attendees are invited because they’re ‘important’, and not because they contribute. And, when this happens, it isn’t just the room that gets claustrophobic, but the attendees’…
21 DOs & DON’Ts In A Board Meeting
‘Bad’ meetings are something that every working individual has faced. And that is a sad fact. There are all types of meeting members – the ones who arrive late to meetings and those who take over the discussion and waste time. For any meeting to…
Virtual Team Communication: Challenges & Best Practices
2020 seems to be pushing us towards the future of work i.e. virtual work, virtual team communication, and WFH. By the end of 2019, three in every ten organizations were using virtual teams in the workplace or had already employed a hybrid work arrangement of…
Team Communication: 21 Games Every Manager Should Know
Team Communication – Why Is It Important? The three Dilbert panels below perfectly sum up the problems that poor team communication can lead to: Miscommunication If your team doesn’t communicate well, messages are read and perceived differently by every individual, instead of what they actually…